Services

Before-sale Service

HongKong Sunricher proides professional and timely before-sales service to our customers. Our sales managers and representatives are well trained and can skillfully handle any issues from customers. Regarding technical issues, we have professional R&D engineers to support. Before-sale service can be provided by email, phone call, and online chat such as Skype, we are available from 9:00 am to 6:00 pm GMT+8 and on Monday to Friday. For any urgent issues, phone call service is available.

After-sale Service

Sunricher will follow up all orders actively and provide technical support for customers. We will collect customers' feedback and analyze it to improve our products. If defective items are found by customers, first we will collect detailed information such as product images and videos, then our professional R&D department will imitate customers' using ambient and test our stocked products and figure out the reason and solutions. The defective items can be returned to Sunricher and we will replace new items with good conditons for customers.

OEM/ODM Services

Sunricher is a very professional OEM/ODM service provider. Customers just have to provide us with their ideas and detailed requirements, our experienced engineers will analyze the details and make a plan for customers. Once the products and design are confirmed, we will arrange initial samples for customers to confirm. And next is mass production process. Customers can customize product package, product appearance and design, and even the internal solutions. Sunricher have done many successful OEM/ODM cases for famous customers from all over the world.

Product Warranty

Sunricher product warranty varies depending on different product models and the longest warranty can be up to 5 years. Sunricher provides limited warranty and lifetime technical support for products. The warranty period shall be dated from the purchasing date. For defective products that customers receive, we will replace new items that work well for them after confirm the defects. For detailed warranty terms, please refer to the user manual of each product. Warranty may be invalid if the products are used without conforming to the operation instructions.

Innovative Sunricher

Intelligent Lighting Control

Sunricher LED lighting controllers are designed with intelligent lighting control solutions including RF, DMX512, DALI, 0/1-10V (PWM), TRIAC, KNX, Enocean, Zigbee and Z-wave to offer accurate and fast brightness, color temperature and RGB color tone adjustment manually or automatically.

Humanization Design

Sunricher LED controllers are designed with user-friendly and easy to use interface and sleek compact appearance. Press button control, full touch control and push button control are all available for users to control brightness, color temperature and RGB color tone reliably and conveniently. AC and DC input are both available.

Full Color Control

Sunricher LED controllers are available in single color LED dimmer, dual color (color temperature) LED controller and RGB/RGB+W LED controller, which can meet almost all kinds of lighting control requirements. Customized products can also be provided depending on customers' detailed requirements.

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